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Contact Form

Do you have a question or a request? Get in touch with us.

Simply fill in the form and we will process your enquiry as quickly as possible.

If you have general questions, you can find our FAQs here.


What is your enquiry about? *

As soon as we have received your payment, the order will be dispatched as quickly as possible. A bank or postal transfer can take 1-3 working days. Have you already paid but not yet received a dispatch confirmation? We will be happy to check the status of your order. With the help of your payment receipt, we can quickly check the payment - thank you very much for your help!

Once payment has been received, the order will be dispatched as quickly as possible. You can find the delivery time for your item in the order confirmation or on the item page in the webshop. As soon as the order is dispatched, you will receive a dispatch confirmation by e-mail. It may be worth checking the spam folder in your inbox. Delivery takes place from Monday to Friday.

We are happy to consider changes of address before receiving payment. In order to avoid any queries, we would be pleased to receive your full address including e-mail address and telephone number. Unfortunately, deliveries to PO boxes or pick-up addresses are not possible.

In general, orders can be cancelled as long as they have not yet been dispatched. We would be pleased if you could provide us with the order number / order ID of the cancelled order. We will check and answer your enquiry as soon as possible.

Your order was delivered incorrectly? We are very sorry about that. You are welcome to contact us and send us photos or a short video. Of course, we would then like to find a suitable solution for you. In the event of transport damage, we would be happy if you could also send us photos of the damaged packaging and the address label. Thank you very much for your help!

Did you receive a different item than you ordered? We are very sorry. Please send us photos of the address label and the box imprint so that we can check and correct this incorrect delivery immediately. Thank you very much for your message.

We are happy to receive your concerns, requests, questions or constructive criticism. We look forward to hearing from you.

We are happy to receive your enquiry. Which item are you interested in? Please let us know the article number or send us the link to the offer so that we can clarify your questions. We look forward to hearing from you.

Depending on weight and size, we have our items delivered by the parcel service Planzer or by a forwarding agent we trust. Unfortunately, we are unable to offer collection. We are happy to answer any further questions you may have. We look forward to hearing from you.

The delivery times shown on the item page apply. You are also welcome to use our notification service if an item is sold out and currently out of stock. If you have any further questions, please do not hesitate to contact us. If you send us the item number or the link to the offer, we can respond to your enquiry more quickly. We look forward to hearing from you.

Would you like to contact our customer service team? We look forward to your enquiry.

Are you looking for a sponsor or collecting (in-kind) donations? We look forward to your enquiry.

We supply some resellers and can offer drop shipping directly to your customers. In order to check your enquiry, we would be pleased if you could answer the following questions in advance:

  • Which articles are under consideration?
  • How much would the monthly sales volume be?
  • Do you have your own website?
  • Which sales channels are already being used or are planned?

We look forward to hearing from you.

Would you like to get in touch with Gonser AG? We look forward to receiving your enquiry.



Upload file
You are welcome to attach a file to your message. A photo of the item makes it easier for us to process complaints, for example.

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